How do I know if the teacher I want to learn with is available?
When you have purchased a lesson with a teacher we they will be put in contact with you to arrange a mutually convenient time. If you’d like to check availability before you book, please drop us an email to: email@example.com and let us know who you'd like to learn with and when and we will check their availability and get back to you.
Your list of teachers does not include the musician I would like to learn with. Can I suggest someone to teach on the site?
Of course! Please do let us know of any professional musician you would like to learn with and we will see what we can do …
What happens after I’ve booked my lesson?
You will be directed to the lesson form to fill in, in which you tell us the repertoire you would like to work on in the lesson. You can also tell us if you’re working towards a particular goal e.g. an exam/concert. The teacher will then be in direct contact with you as soon as they can to arrange a convenient time.
What happens if my broadband connection breaks down during the lesson?
If the connection breaks down at your end you will lose the lesson however if the connection breaks down at the teachers end, the lesson will be rescheduled at a time to suit you both
How should I set up my computer for the lesson?
Please set up your computer right next to your music or in your line of sight. Do not have any interior lights or light from windows/reflections pointing into the camera as this makes it hard for the teacher to see you clearly. Place the computer at a medium distance away, at chest height with your instrument and face in full view so that the teacher can see you clearly. Watch our video on setting up your room for a Zoom lesson
Let us know if you'd like to schedule a free session with us to check your set up before your lesson, by emailing firstname.lastname@example.org
Do I need a microphone?
Your sound can often be improved by using an external USB microphone which are available cheaply online. Often a fairly new computer will have a built in microphone which will cope well with a smaller instrument such as a violin/flute but If you want to check to see if you need an external microphone, please do drop us an email at email@example.com and we will test your built-in computer microphone with you.
What audio options does Zoom have to improve my sound?
See our Zoom instructional video here
How do I record my lesson?
Let us know that you'd like your lesson recorded when you fill in the lesson info form and if the teacher is happy for it to be recorded, they will give you permission to record the lesson onto your device at the beginning of the lesson. This recording is for your personal use only and must not be shared with anyone else.
I can’t hear the other person in the meeting/ they can’t hear me. What should I do?
At the bottom of the Zoom window, go to ‘Audio’ and make sure that you are using the computer’s audio (or the external mic if you have one plugged in) and that you have checked the box marked ‘automatically join audio by computer when joining a meeting’. You can also use the option to ‘check mic and speaker’ on this page.
How is my child protected during the lesson?
If your child is under 18 years of age they must have a responsible adult in the room with them throughout the lesson.
We hope you enjoy your Musical Orbit lesson and we always welcome any feedback to help us give you the best service possible. Please contact us anytime at firstname.lastname@example.org with your thoughts/suggestions.