Website Privacy Policy

1.0 OUR CORE BELIEFS REGARDING USER PRIVACY AND DATA PROTECTION

User privacy and data protection are human rights
We have a duty of care to the people within our data
Data is a liability, it should only be collected and processed when absolutely necessary
We loathe spam as much as you do!
We will never sell, rent or otherwise distribute or make public your personal information

2.0 RELEVANT LEGISLATION

Along with our business and internal computer systems, this website is designed to comply with the following national and international legislation with regards to data protection and user privacy:

This site’s compliance with the above legislation, all of which are stringent in nature, means that this site is likely compliant with the data protection and user privacy legislation set out by many other countries and territories as well. If you are unsure about whether this site is compliant with your own country of residences’ specific data protection and user privacy legislation you should contact our data protection officer (details of whom can be found in section 9.0) for clarification.

3.0 PERSONAL INFORMATION THAT THIS WEBSITE COLLECTS AND WHY WE COLLECT IT

This website collects and uses personal information for the following reasons:

3.1 Site visitation tracking

Like most websites, this site uses Google Analytics (GA) to track user interaction. We use this data to determine the number of people using our site, to better understand how they find and use our web pages and to see their journey through the website. Although GA records data such as your geographical location, device, internet browser and operating system, none of this information personally identifies you to us. GA also records your computer’s IP address which could be used to personally identify you but Google do not grant us access to this. We consider Google to be a third party data processor (see section 6.0 below). GA makes use of cookies, details of which can be found on Google’s developer guides. Disabling cookies on your internet browser will stop GA from tracking any part of your visit to pages within this website.

3.2 Our News page

Should you choose to add a comment to any posts that we have published on our News section, this data is handled by the Disqus system.

3.3 Email links/Register/Booking a Lesson

Should you choose to contact us using by email such as , none of the data that you supply will be stored by this website or passed to / be processed by any of the third party data processors defined in section 6.0. Instead the data will be collated into an email and sent to us over the Simple Mail Transfer Protocol (SMTP). Our own SMTP servers are protected by TLS (sometimes known as SSL) meaning that the email content is encrypted using SHA-2, 256-bit cryptography before being sent across the internet. The email content is then decrypted by our local computers and devices. However, not all mail servers are secured in such a way. Therefore, we would suggest that you always consider email as an insecure medium and not include personal, confidential or otherwise sensitive information within an email. If you choose to register on our Register page of Musical Orbit we DO store that data on our servers. If you choose to book a lesson with Musical Orbit, we DO store that information on our servers. We DO NOT store credit card information or payment information as that is all handled by PayPal and SagePay.

3.4 Email newsletter

If you choose to join our email newsletter, the email address that you submit to us will be forwarded to MailChimp who provide us with email marketing services. We consider MailChimp to be a third party data processor (see section 6.0 below). The email address that you submit will not be stored within this website’s own database or in any of our internal computer systems. Your email address will remain within MailChimp’s database for as long as we continue to use MailChimp’s services for email marketing or until you specifically request removal from the list. You can do this by unsubscribing using the unsubscribe links contained in any email newsletters that we send you or by requesting removal via email. When requesting removal via email, please send your email to us using the email account that is subscribed to the mailing list. If you are under 16 years of age you MUST obtain parental consent before joining our email newsletter. While your email address remains within the MailChimp database, you will receive periodic newsletter-style emails from us.

4.0 HOW WE STORE YOUR PERSONAL INFORMATION

As detailed in section 3.3 above, if you register with Musical Orbit or book a lesson some personal information will be stored within this website’s database. This is currently the only occasion where personal data will be stored on this website.

5.0 ABOUT THIS WEBSITE’S SERVER

This website is hosted by Wix. Wix has servers all over the world, including Europe and the US, as well as back up servers. We use our technology to host quality Wix sites that are viewed globally. We are pleased to state that our server up-time is 99.8%. This means that Wix sites are live 99.8% of the time! As an Internet company, our main priorities include maintaining our servers and making sure that all data can be retrieved and restored in the unlikely event that any of our servers get corrupted.

All traffic (transferral of files) between this website and your browser is encrypted and delivered over HTTPS

6.0 OUR THIRD PARTY DATA PROCESSORS

We use a number of third parties to process personal data on our behalf. These third parties have been carefully chosen and all of them comply with the legislation set out in section 2.0. Both of these third parties are based in the USA and are EU-U.S Privacy Shield compliant.

Google (Privacy policy)
Mailchimp (Privacy policy)
SagePay (Privacy policy)

7.0 DATA BREACHES

We will report any unlawful data breach of this website’s database or the database(s) of any of our third party data processors to any and all relevant persons and authorities within 72 hours of the breach if it is apparent that personal data stored in an identifiable manner has been stolen.

8.0 DATA CONTROLLER

The data controller of this website is:
Musical Orbit limited, a UK Private limited Company with company number: 9509031
Whose registered and operating office is:
105 Bury Street
Ruislip
London
Middlesex
HA4 7TF

9.0 DATA PROTECTION OFFICER

Ms Nicole Wilson
Director, Musical Orbit Ltd.
Telephone: 0333 011 9444
Email: info@musicalorbit.com

10.0 CHANGES TO OUR PRIVACY POLICY

This privacy policy may change from time to time inline with legislation or industry developments. We will not explicitly inform our clients or website users of these changes. Instead, we recommend that you check this page occasionally for any policy changes.

For more information, see this overview of how Google safeguards your data..